The role of emotions in marketing
Journal/Book: J Acad Mark Sci. 1999; 27: 2455 Teller Rd, Thousand Oaks, CA 91320, USA. Sage Publications Inc. 184-206.
Abstract: Emotions are mental states of readiness that arise from appraisals of events or one 's own thoughts. Irt this article, the authors discuss the differentiations of emotions from affect, moods, and attitudes, and outline an appraisal theory of emotions. Next, various measurement issues am considered. This is followed by an analysis of the role of arousal in emotions. Emotions as markers, mediators, and moderators of consumer responses are then analyzed. The authors turn next to the influence of emotions an cognitive processes, which is followed by a study of the implications of emotions for volitions, goal-directed behavior; and decisions to help. Emotions and customer satisfaction are briefly explored, tool The article closes with a number of questions for future research. Research.
Note: Review Bagozzi RP, Univ Michigan, Sch Business, Ann Arbor,MI 48109 USA
Keyword(s): POSITIVE AFFECT; AFFECTIVE STATES; ADVERTISING EFFECTIVENESS; CONSUMPTION EXPERIENCE; AFFECTIVE RESPONSES; CONSUMER RESPONSES; BACKGROUND MUSIC; HIGH-ELABORATION; EPISODIC MEMORY; YOUNG-CHILDREN