The effects of communication skills training on patients' participation during medical interviews

Author(s): McClure, L., Marinelli, T. M., Post, D. M.

Journal/Book: Patient Educ Couns. 2000; 41: Customer Relations Manager Bay 15, Shannon Industrial Estate CO, Clare, Ireland. Elsevier Sci Ireland Ltd. 209-222.

Abstract: Recent models of physician-patient communication emphasize information exchange in promoting partnership. Although considerable attention has been given to physicians' information exchange, little research has examined patients' communication contributions. The purpose of this research was to test the effectiveness of a training booklet designed to enhance patients' communication skills in information exchange, A nested design was used, such that 25 physicians each saw six patients, two patients in each of three communication skills interventions (i.e. Trained, informed, control). The dependent variables included several discourse categories designed to assess patients' information seeking, provision, and verifying. Results indicate that trained patients engaged in more effective and efficient information seeking, provided physicians with more detailed information about their medical condition, and used more summarizing utterances to verify information they received from physicians. Additionally, dyads consisting of trained patients demonstrated a more patient-controlled style of communication than did dyads consisting of informed or untrained patients.

Note: Article Cegala DJ, Ohio State Univ, Sch Journalism & Commun, 3016 Derby Hall, 154 N Oval Mall, Columbus,OH 43210 USA

Keyword(s): patient education; primary health care; communication skills; INFORMATION-EXCHANGE; DECISION-MAKING; PHYSICIAN; CARE; CONSULTATIONS; COMPETENCE; OUTCOMES; DOCTORS; INTERVENTIONS; SATISFACTION

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