Interactive video assessment of conflict resolution skills

Author(s): Drasgow, F., Moberg, P. J., Mead, A. D., Keenan, P. A., Donovan, M. A.

Journal/Book: Pers Psychol. 1998; 51: 745 Haskins Road, Suite a, Bowling Green, OH 43402. Personnel Psychology Inc. 1-24.

Abstract: In this research we developed and validated an interactive video assessment of conflict resolution skills. A model of conflict management was used to develop the conflict scenarios and part of the scoring key. Computer assessments of conflict resolution skills and two cognitive abilities were administered to 347 supervisors and job performance ratings were collected from their managers. The conflict skills assessment was found to be significantly related to supervisory ratings of on-the-job performance in managing conflict but to be unrelated to the measures of cognitive ability. In addition, the conflict skills assessment had no adverse impact for women. The implications of these results and directions for future research are discussed.

Note: Article OlsonBuchanan JB, Calif State Univ Fresno, Craig Sch Business, Dept Management, 5245 N Backer M-S 7, Fresno,CA 93740 USA

Keyword(s): DISPUTE INTERVENTION; SELECTION; STRATEGY

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