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January 2022

Importance of active listening in treating workers with musculoskeletal disorders

Author(s): Lindberg, E.

Journal/Book: Work Stress. 1996; 10: One Gundpowder Square, London, England EC4A 3DE. Taylor & Francis Ltd. 373-376.

Abstract: Female assembly workers reporting constant neck and shoulder pain, despite ergonomically acceptable working conditions, were interviewed. As a starting point in the interviews, the patients were asked to describe their general situation at work. Their reports were fed back and discussed with company management in a wider group meeting and resulted in an improvement in their attitudes to those workers. A climate of confidence and well-being was created, which the women experienced as genuine. The workers' report of pains improved dramatically and absence due to musculoskeletal disorders was reduced by more than 90% during the following year.

Note: Article Lindberg NE, Natl Inst Psychosocial Factors & Hlth, Box 230, S-17177 Stockholm, SWEDEN

Keyword(s): musculoskeletal disorder; psychosomatic disease; active listening; employer's role; IMMUNE

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