Right under our noses: Ambient scent and consumer responses

Author(s): Bloch, P. H.

Journal/Book: J Bus Psychol. 1995; 10: 233 Spring St, New York, NY 10013-1578. Human Sci Press Inc. 87-98.

Abstract: Despite frequent mention, we know relatively little about the effect of ambient environmental factors on consumer behavior. This paper discusses one important aspect of the environment, ambient scent. Based on research from several disciplines, a model describing the effect of ambient scent on consumers is proposed. Ambient scent is portrayed as an environmental cue that is compared with scent preferences to influence affective responses and ultimately approach-avoidance reactions. Moderators of these presumed relationships are also described. Suggestions for empirical research are provided and implications for marketing management are presented.

Note: Article CS Gulas, Wright State Univ, Dept Mkt, 266 Rike Hall, Dayton, OH 45435 USA

Keyword(s): BACKGROUND MUSIC; ODOR; BEHAVIOR; PLEASANT; IMPACT; MEMORY; SMELL; MOOD

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