Increasing patient satisfaction: simple ways to increase the effectiveness of interpersonal communication in the OPS/PACU

Journal/Book: Journal of Post Anesthesia Nursing. 1994; 9: 153-6.

Abstract: Because of changes in health care and reimbursement practices, nurses and staff are being required to do more with fewer measures while patients' needs increase. Nurses can make a difference in meeting those needs and in increasing patient satisfaction by using empathy, imagination, and the "human touch." (Copyright 1994 American Society of Post Anesthesia Nurses) (7 ref)

Note: Document Delivery: DD Locally Held: No Entry Month: 9409

Keyword(s): Ambulatory Surgery/pf [Psychosocial Factors]. Child. Child, Hospitalized/pf [Psychosocial Factors]. Communication. Inpatients. Interpersonal Relations. Music. Nurse-Patient Relations. Patient Satisfaction. Post Anesthesia Care/pf [Psychosocial Factors]. Preoperative Care. Support, Psychosocial

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