Design Tools for shift schedules: Empowering Assistance for skilled designers & groups

Author(s): Wahl, S.

Journal/Book: Int J Ind Ergonomic. 1998; 21: PO Box 211, 1000 AE Amsterdam, Netherlands. Elsevier Science BV. 221-232.

Abstract: In contrast to most programs for shift scheduling our approach is not based on the definition (of a few) explicit requirements and does not generate schedules automatically. There are two main differences. First, it does not deal with the vagueness and the ambiguity of real world requirements as neglectable shortcomings of pure scheduling problems, but tries to exploit the corresponding design options. Second, we give the schedulers a much more active and responsible role. We try hard to support designers to take into account whatever they consider to be important and let them use their experience, their tacit knowledge and their creativity. The system helps to analyze design options, reduces tedious work and eases assessment. The SHIFTPLANASSISTANT (SPA) and the PREANALYSIS-TOOLS were developed in intense cooperation with professional designers in the tradition of work-oriented design. They are in use in several companies and in consultancy. Evaluation shows significant time-savings. The approach, the systems, first experiences and implications are discussed.

Note: Article Gartner J, Vienna Tech Univ, Inst Gestaltungs & Wirkungsforsch, ABT Cscw, Argentinierstr 8, A-1040 Vienna, AUSTRIA

Keyword(s): computer-supported shift scheduling; participatory design; shiftwork; shift schedules; facilitated design

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